Pre-Order Policy

Pre-Order Policy

What is a pre-order?
Simply put, a pre-order is an order you can make for a new item before it is released and available for delivery.

Am I guaranteed to get an item in the promised shipping period or availability date?
Generally speaking, the release date is accurate. However, on occasion something may cause a delay in releasing an item. 

Do you charge my credit card at the time of purchase or when the item ships?
We charge your credit card when you place your order.  If you have pre-order items that have yet to be released, we will hold those in stock items until all items from your order are released; and then they will all be shipped together. 

Can I cancel or modify a pre-order?
Absolutely! We have a no-hassle policy of cancellations and returns. If you wish to cancel or change your order at any time prior to shipping, simply email us at help@dfaminiatures.com (If clicking this doesn't open your email client, copy and paste it into your email.)

What if I order multiple items, can I combine in stock and pre-order items?
Yes of course you can combine in stock and pre-order items. We will charge you for the whole order and hold the instock items until the pre-order items are released. Note, if you wish for your in stock items to ship immediately then please place a separate order for in stock items only.

What happens if I place a pre-order for multiple items that are scheduled for release at different dates?
This will never happen as we only offer items for pre-order that are scheduled for release at the same time.

How long will it take to ship out my pre-order once an item is released?
We begin filling pre-orders a couple of days before the day we release the items. We process and ship orders 7 days a week so in most instances you can expect to receive your shipping notification in one or two business days.

I still need help!
Simply email us at help@dfaminiatures.com (if clicking this doesn't open your email client, copy and paste it into your email) with the details, and we will do our best to resolve any problem to your satisfaction.