We aim to ship your order within 72 hours of receipt (excluding weekends). However large orders, orders containing certain items, or orders placed during busy periods may be subject to delay.
We ship worldwide and use Royal Mail, Parcelforce and Royal Mail Airmail.
If you place an extremely urgent order, please ensure you either include a comment (in the box supplied) when ordering, or send a follow-up email. We will then make every effort to dispatch your order faster.
Once your order is dispatched, an email confirmation will be sent to the email address you used to place the order. A tracking number will be included in the confirmation email. (Please note that the stamped date on your order might differ from the date you receive your despatch notification as orders sometimes reach the post office after last collection).
Please note that, once this process has started, your package will then be in the hands of the various mail companies between DFA Miniatures and your home. If you are one of our many international customers: please be aware that flights can be delayed, packages can be rerouted or customs may decide to delay your package for inspection. Thus we ask you to allow 21 working days for delivery before asking us where your package is. While most packages will arrive much sooner; this is legally the amount of time before we can make any postal loss investigation with our mailing companies. We very much appreciate your patience in such cases.
We ship worldwide.
We use Royal Mail Signed For and Parcelforce delivery in the UK, and Royal Mail Airmail and Parcelforce for international deliveries.
UK orders will normally arrive in 2-3 days, European Union orders in 1-2 weeks and worldwide orders in 2-3 weeks.
Flat rate postage and packaging charges:
- £5 per order for UK orders up to £50.
- £10 per order for UK orders up to £150.
- £15 per order for UK orders up to £250.
- FREE standard shipping for UK orders over £250.
- £10 per order for any other destination up to £75.
- £25 per order for any other destination up to £250.
- £35 per order for any other destination up to £400.
- £50 per order for any other destination up to £500
- FREE standard shipping to any destination when you spend over £500 in a single order.
Note that, for customers outside the EU, a customs declaration will be attached to your parcel. Your local customs may hold or examine the parcel, causing an added delay which is beyond our control. You may also be liable for additional taxes or duties, for which DFA Miniatures is not responsible.
We reserve the right to refuse to supply a customer who repeatedly makes claims that their orders are lost.
If your order does not arrive within one week of dispatch (UK) or four weeks (rest of world) please contact us. Please also contact your local postal service to check for any delays which may be affecting your order.
If you have any other issues related to your order, such as missing or damaged product, please contact us and let us know. Also, email if you have any questions about delivery charges or procedure:
Returns of unopened and un-assembled items will be accepted within 14 days of the original delivery. If the item is to be returned as a result of an error on our part, or is defective, then we will reimburse your shipping costs along with the value of the goods. We will do this within 48 hours of the goods being returned to us. We advise you to obtain a certificate of posting for any returned items, as we will not refund any order where we physically do not have the goods - even if you say you have posted them. Refunds will be made using the same method as was used to pay for your order.
If the item is returned for any other reason, you are responsible for paying for return shipping. When we reimburse the order value to you, we reserve the right to retain any payment processing charges incurred.
Please contact us prior to returning an item so that we can inform you of any procedural changes.